Problem Rating Application
Whenever rating my applicaiton, users get "You Do Not Have The Latest Version Of This Application".
Reviews work fine, but ratings don't.
The net result is that the AppStore states "We have not received enough ratings".
I am certain there have been many attempts at rating...
The application just went live - it is the only version that has been on the store. (SketchDungeon)
During the submission process, I had to change something and submit a new executable. I believe I may have incremented the version number on this second executable - it might not match the 1.0 that is in iTunesConnect. I cannot change the iTunes connect version field - it is not editable. Might this be the cause of the problem?
How can I fix this?
Should I use a tech support incident? Or submit another version asap?
Thanks for any help or advice on what to do
Reviews work fine, but ratings don't.
The net result is that the AppStore states "We have not received enough ratings".
I am certain there have been many attempts at rating...
The application just went live - it is the only version that has been on the store. (SketchDungeon)
During the submission process, I had to change something and submit a new executable. I believe I may have incremented the version number on this second executable - it might not match the 1.0 that is in iTunesConnect. I cannot change the iTunes connect version field - it is not editable. Might this be the cause of the problem?
How can I fix this?
Should I use a tech support incident? Or submit another version asap?
Thanks for any help or advice on what to do
If it just went live, I'd give it a few days to start seeing reviews etc, as it can take a while for them to filter through. I've noticed various oddities like that.
I doubt the version number will be wrong as it wont let you submit an app if it is wrong.. you usually get an automatic email sent within a few minutes if its wrong. I'd say if you still have problems in a day or two then contact support.
I doubt the version number will be wrong as it wont let you submit an app if it is wrong.. you usually get an automatic email sent within a few minutes if its wrong. I'd say if you still have problems in a day or two then contact support.

